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Ordering, Payment, Shipping and Returns

Ordering, Payment, Shipping & Returns

Ordering.  Please make sure the e-mail address you provide to us is correct and your mailbox is in proper working order. All order confirmations are sent to that e-mail address.  Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to Texas law. Currently you cannot pre-order new items or back-order items marked as out of stock. Please send an email to support@oakmicros.com if you are interested in an item and we will notify you when the item is in stock.

Payment Terms Online payments may be made by Paypal. It's quick, easy, and secure. When you pay by paypal, your order will be shipped within two business days of the successful authorization of the transaction. If for some reason we cannot ship all of the products that you ordered, we will ship a partial order and issue a credit to your paypal account for the unshipped product. You may pay using a check or money order but only by prior arrangement. Your order will be shipped once the check or money order has been received and cleared.

Taxes On orders shipped to addresses in the United States, we do not collect any sales or use taxes except for our customers who live in Texas. If the laws in your state or locality require that you pay sales or use taxes on purchases out of the area you are solely responsible for complying with such laws. On orders shipped to addresses outside of the United States, all customs duties, import fees, sales and use taxes and similar fees are soley your responsibility. Depending on the shipping option selected certain export/import brokerage fees may be included in the shipping price. In the event that we are charged any fees related to fulfilling and/or shipping your order we will charge those fees to you and you irrevocably agree that such charges are your responsibility even if you were unaware of them at the time you placed the order.

Shipping Methods We use United Parcel Service (UPS), United States Postal Service (USPS) and similar carriers. When you check out you may have several shipping options from which to choose depending on what you order and the shipping destination. Shipments by UPS are automatically insured for the first $100 of value at no additional charge. On orders in excess of that amount additional insurance may be available. We are not able to insure packages sent by USPS and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & Post Office Box addresses).

Shipping Charges The charge for shipping your order is determined by the weight of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Returns If an item must be returned for any reason, please send an email to support@oakmicros.com for a Return Material Authorization (RMA) number. In the email describe the reason for the return and refer to your original order information if possible.

Customer Service For all Customer Service matters, please send email to support@oakmicros.com.



 
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